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You spend days, weeks, sometimes months gathering your facts, composing your content, obtaining the necessary reviews and approvals, formatting the document, and, in most cases, either printing it to paper or creating a PDF so you can send it out.

And then the questions come:

- I don’t really need all of this. Can you send me only the pages I care most about?
- I’m about to get on a plane. Can I get this on my smartphone so I can read it there?
- I’d really like my whole team to see what you w… Continue

This wasn’t the theme of this week’s AIIM New England Chapter meeting, but it may as well have been since both guest speakers waxed eloquently about the need for, and emerging adoption of, health information systems that connect patients to their doctors, and doctors to each other.

Girish Kumar Navani of eClinicalWorks (www.eclinicalworks.com) and David Cochrane of Vermont Information Technology Leaders (www.vitl.net)… Continue

An interesting recent conversation with a few of our industry’s most seasoned executives reinforced to this observer that the biggest points of pain associated with content management still relate to human beings, not technology. By and large, the tools today are pretty darn good, but the stark fact remains that getting people to embrace them is as difficult a task as it ever has been.

In no particular order, here are the Top Five Points of Pain as identified by our illustrious little group:

-… Continue

Attention limelight-seekers! We have an opening for someone to speak about "Why Smaller is Better for Your Shareholder Carbon Footprint" ... it's about content management and delivery, but focused on the kind of content investors and shareholders care most about (prospectuses, proxies, SEC filings, virtual annual meetings, etc.) rather than general business documents.

The event is the Shareholder Communications Symposium, the date is October 7, and the place is the Hyatt Regency O'Hare in Chica… Continue

I’ve been spending a lot of time lately in the area of shareholder communications, digging deep into issues related to new SEC rulings that affect everything from the way prospectuses, proxies, and other critical investor-related documents are written (new, plain language) to the way they are delivered (say goodbye to the thick stack of printed materials that no one reads!).

One of the outcomes of this activity is my growing sense that there’s a lot of opportunity in them thar hills, for both t… Continue